Shipping policy

At Nightrelic, each artwork is carefully crafted and handled with attention to detail. This Shipping Policy explains how and when your order will be processed and delivered.

1. Creating Time & Shipping Time

All artworks at Nightrelic are made to order and require a dedicated creation process before shipping.

  • Creating time: 1-2 Weeks
    Each piece is individually produced by our artists after your order is placed and goes through a careful craftsmanship process.
  • Shipping time: 7-10 business days (depending on destination)

Once the artwork is completed and quality-checked, it will be shipped immediately.

Please note:

Processing time does not include shipping time
Delivery times may vary slightly depending on your location and customs clearance

2. Artworks Packaged

Rolled paintings are packed carefully in a strong paper tube. Framed paintings are packed carefully in a quality wooden box.

3. Shipping Methods

We work with trusted international logistics partners to ensure safe and reliable delivery, including:

Depending on your location and the size of the artwork, we work with reliable carriers such as FedEx, DHL, TNT, and occasionally specialist art delivery companies for extra-large pieces.

A tracking number will be provided once your order has been shipped.

4. Shipping Cost

Nothing extra — shipping is always included in the price, no matter where you live.

We offer free worldwide shipping on all orders at Nightrelic. There are no additional shipping fees at checkout.

Please note that customs duties or import taxes (if applicable) are not included and remain the responsibility of the customer.

5. Shipping Confirmation & Tracking

Once your order is shipped, you will receive a confirmation email containing:

  • Tracking number
  • Carrier information
  • Tracking link

Please allow 24–48 hours for tracking information to update.

If you have not consistently received confirmation emails, it is possible that our emails landed in your spam/junk folder or were blocked by email filtering mechanisms.

6. Shipping Destinations

We currently ship to most countries worldwide.
If your location is not supported at checkout, please contact us for assistance.

7. Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes, depending on your country’s regulations.

These fees are not included in the product price or shipping cost
Customers are responsible for any applicable customs charges

8. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Customs clearance procedures
  • Peak holiday seasons
  • Weather or logistics disruptions
  • Carrier delays

Nightrelic is not responsible for delays caused by external shipping carriers or customs authorities.

9. Incorrect Address

Please ensure your shipping address is correct at checkout.

Orders shipped to incorrect addresses provided by the customer are not eligible for replacement or refund
If you need to update your address, please contact us as soon as possible after placing your order

10. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Please contact us within 7 days of delivery confirmation
  • Provide your order number and supporting photos (if applicable)

We will assist you in resolving the issue with the carrier.

11. Contact Us

If you have any questions regarding shipping, please contact us: nightrelic.official@outlook.com