Refund policy

At Nightrelic, we believe bringing art into your home should feel inspiring, seamless, and worry-free. Our return and exchange policy is designed to give you confidence with every purchase.

Every artwork is carefully handcrafted by our artists, and we are committed to ensuring you are satisfied with your order.

Our Artwork Quality Promise

All Nightrelic artworks are hand-painted and made individually to order. Due to the nature of handmade artwork, slight variations in brushwork, texture, color blending, and artistic interpretation may occur.

These subtle differences are part of what makes each artwork unique.

If the artwork you receive significantly differs from the approved order or arrives with a quality issue, we will work with you to provide an appropriate solution, including replacement or refund when applicable.

30-Day Return Guarantee

We offer a 30-day return and exchange policy from the date your artwork is delivered.

If for any reason you are not satisfied with your purchase, you may request:

A return for a refund
An exchange for another artwork
A replacement if the item arrived damaged

Return requests must be submitted within 30 days after delivery.

Return Conditions

To be eligible for a return or exchange:

The artwork must be returned in its original condition
The artwork must be securely packaged, ideally in the original packaging
The item must show no signs of misuse or intentional damage
Proof of purchase or order confirmation is required

Once your return request is approved, the item should be shipped back within 14 days.

Custom Artwork Policy

Because custom artworks are created exclusively for each customer, customized or personalized artworks are non-returnable and non-refundable after delivery.

This includes:

Custom sizes
Custom colors
Commissioned paintings
Personalized modifications

As these artworks cannot be resold, we appreciate your understanding.

Orders canceled after production has already started may be subject to a material and labor fee.

Damaged Artwork Protection

If your artwork arrives damaged during transit, we will gladly arrange:

A free replacement
Or a full refund

Please contact us within 7 days of delivery and provide:

Your order number
Photos of the damaged artwork
Photos of the packaging

Our team will assist you as quickly as possible.

Changed Your Mind?

We understand that sometimes an artwork may not perfectly suit your space, lighting, or interior style.

Eligible non-custom artworks may still be returned within 30 days of delivery.

Please note:

Return shipping costs are the responsibility of the customer
Original shipping fees (if applicable) are non-refundable
Refunds will be issued once the artwork is received and inspected

Refund Processing

Once we receive and inspect the returned artwork, refunds are typically processed within 3–5 business days.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

How to Request a Return

To request a return, exchange, or replacement, please contact us at:

📧

info@nightrelic.com

Please include:

Your order number
Reason for return
Photos (if applicable)

Returns sent without prior authorization may not be accepted.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact:

📧 info@nightrelic.com